Cancellation & Return Policy

You may cancel your order before it is shipped. Once shipped, cancellation is not possible, but you may return the product as per our return policy.

• Cancellations must be requested within 24 hours of order placement
• Full refund will be processed within 5-7 business days
• Custom or personalized orders cannot be cancelled

Products must meet the following conditions to be eligible for return:

• Product must be unused and in original packaging
• All accessories, manuals, and warranty cards must be included
• Product must not show signs of installation or use
• Serial numbers and labels must be intact

Follow these simple steps to initiate a return:

• Contact our customer support team via email or WhatsApp
• Provide your order number and reason for return
• Our team will verify eligibility and provide return instructions
• Pack the product securely in original packaging
• Schedule pickup or drop-off as instructed

Once we receive and inspect your returned product:

• Inspection will be completed within 2-3 business days
• Refund will be initiated to your original payment method
• Bank processing may take 5-10 business days
• You will receive email confirmation at each stage

All Impex products come with manufacturer warranty:

• Warranty period varies by product (typically 1-2 years)
• Covers manufacturing defects and component failures
• Does not cover physical damage or misuse
• Warranty service available at authorized centers across UAE

Our dedicated UAE customer support team is here to help:

• Email: info@impexuae.com
• WhatsApp: +971 56 5035479
• Phone: 043326115
• Working Hours: Sunday to Thursday, 9 AM - 6 PM GST